Shipping, Returns & Our Quality Promise

The B’s Tees Quality Promise

Every item is made just for you, and we want you to love it. If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery. We’ll review the issue and arrange an appropriate replacement or refund at no additional product cost when the claim is verified.

How to report an issue

Reply to your order confirmation or use our website contact form. Include your order number, a description of the problem, and clear photos of the item and packaging when relevant. Please do not send anything back unless we ask you to.

Wrong size or change of mind

Because our merchandise is made to order, we generally cannot accept returns or exchanges when the ordered size or color was selected incorrectly or you change your mind. Contact us anyway: we can review possible goodwill options, including a discounted replacement when available. These options are discretionary and not guaranteed.

Shipping and delivery

Our products are produced after you order. Production and transit times depend on the item, destination, and shipping method. Available shipping charges are displayed at checkout. Delivery estimates are estimates, not guaranteed arrival dates. Please contact us before purchasing if you need something for a specific occasion.

Missing packages and cancellations

If tracking shows a delivery problem or your parcel appears lost, contact us so we can investigate with the shipping provider. If you need to cancel or correct an order, contact us immediately. Changes or cancellations may be possible before production starts but cannot be guaranteed once processing begins.

Choosing your size

Please consult the size chart or measurements for your chosen product before ordering. Different garments may fit differently. If sizing information is missing or you need help, contact us before placing your order.

Nothing in this policy limits rights you may have under applicable consumer protection law.